Privacy Policy

ContractQ Privacy Policy

Last updated: May 2025

ContractQ (“Company”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including our SMS messaging features.

1. Information We Collect

We may collect the following types of personal information from you:

• Name, email address, phone number, and mailing address
• Information submitted via website forms or surveys
• Purchase and payment information (processed securely via third-party platforms such as Stripe or QuickBooks)
• Job-related information (as input by the user within the ContractQ platform)
• Browsing behavior and analytics (via tools like Google Analytics)
• Mobile phone numbers for SMS messaging

2. How We Collect Information

Information is collected through:

• Forms on our website or software
• Customer interactions (email, SMS, phone, or chat)
• Cookies and analytics technologies (e.g., Google Analytics)
• Third-party integrations or service platforms
• SMS opt-in via contact form, rental agreements, or third-party reservation systems

3. How We Use Information

We use your information to:

• Deliver services and customer support
• Provide and improve our software
• Send transactional and promotional communications
• Process and manage payments or billing
• Send SMS alerts related to appointments, invoices, system notifications, or marketing updates (with consent)

We do not sell your personal information.

4. SMS/Text Messaging Terms

By opting into our SMS service, you agree to the following terms:

• Data Collection: We collect your name, email, mailing address, and mobile number for SMS communications.
• Data Usage: We use this information solely for sending updates and reminders related to ContractQ services, such as appointment reminders, job progress updates, invoice/payment alerts, and promotional offers.
• Data Security: Your data is securely stored and protected from unauthorized access.
• Data Retention: We retain your mobile information as long as you're subscribed. You may request deletion at any time.
• Message Frequency: Messages are recurring, and frequency may vary depending on your interaction with the service.
• Carrier Fees: MESSAGE AND DATA RATES MAY APPLY depending on your mobile plan.
• Help Message: Text HELP to (800) 953-0208 or email us at support@contractq.com for assistance. You will receive a message with our contact details and a link to our website.
• Opt-Out: To stop receiving messages, you can:
  • Reply STOP, CANCEL, or UNSUBSCRIBE to any message
  • Email support@contractq.com
  • Call (800) 953-0208
    After opting out, you’ll receive a confirmation message, and we’ll remove your number within 24 hours.
• Non-Sharing Clause: We will not sell, rent, or share your mobile number or personal data with third parties for marketing purposes.

5. Disclosure of Information

We may share your information with:

• Trusted third-party service providers (e.g., cloud storage, payment processors)
• Government or legal authorities when required by law
• Internal teams and contractors supporting your use of our services

We do not sell your information to advertisers.

6. Storage & Security

Data is stored in secure cloud environments in the United States. We use encryption and access control measures to safeguard your personal data.

7. Your Rights

If you are a resident of California, the EU, or the EEA, you may have additional rights under applicable privacy laws. These may include:

• The right to access, update, or delete your data
• The right to restrict or object to our processing
• The right to data portability
• The right to lodge a complaint with a supervisory authority

8. Children's Privacy

We do not knowingly market to or collect data from children under 16 years old.

9. Contact Us

For questions, data requests, or concerns about how we handle your data, please contact:

ContractQ Privacy Officer

Email: support@contractq.com
‍Phone: (800) 953-0208
Website: www.contractq.com